In these operating procedures,"we" or "Wholesale Beds" refers to Wholesale Beds & Furniture, the seller, and "you" refers to the customer or buyer.
Terms of payment & placing orders
All orders are supplied on one of the following bases to be determined and advised by us in our discretion:
- Proforma Invoice;
- Payment COD (*Cash – Not Cheque);
(Also see Conditions on Customer Detail Form)
- Banker's Draft; or
- Debit/Credit Card.
*Please note that cash cannot be accepted for orders in excess of £10,000 (inclusive of VAT).
All prices exclude VAT
Orders can be placed via telephone, fax, e-mail, our website or by post. Verbal orders should be confirmed in writing.
Queries related to orders should be made to our sales department who will be pleased to assist.
Export orders destined for the EC may be subject to VAT exemption, however, a copy of your EC VAT Registration Certificate will be required in support of your application.
Shipping documents providing proof that goods have left the UK shall also be required following collection or delivery of each order.
If we do not receive evidence of the above a VAT invoice will be raised.
Minimum order value
- Minimum order carriage paid £400 - £500 (depending on area) excluding VAT.
- Minimum order carriage paid for Scotland is £500.
Our deliveries are planned on a week-to-week basis and we will try to contact you to book in delivery at least a day before.
To enable us to plan your delivery efficiently, please ensure section 3 of the Customer Detail Form is completed.
Upon booking in, we will confirm which items are being delivered and you will be given the total amount for our driver to collect.
If it is not possible for you to have payment available for our driver, please advise us at the time we phone to book in the delivery, so that we can arrange an alternative delivery date.
Please note we are unable to deliver to private addresses.
Orders for export may only be delivered to bona-fide carriers or freight forwarders.
We endeavour to deliver as soon as possible after receipt of an order, but, as this is variable, please always check current delivery times when placing an order.
It is the customer's responsibility to provide staff and any equipment required to to unload stock at the point of delivery. Wholesale Beds drivers are not insured to work on customer’s premises.
We cannot make any arrangements on your behalf for Couriers to collect orders from the Cash 'n Carry Department, this has to be entirely your responsibility. If you do send a Courier into the Cash 'n Carry Department to collect goods on your behalf, please ensure the Courier can quote your name and address and have full details of the goods to collect, as they will have to sign for the receipt of itemised goods - ‘Received Unchecked’ or a similar phrase is not acceptable. You should also notify either our Sales Office or Cash ‘n Carry Department that you are sending in a Courier and provide them with their details.
Products collected by Couriers will not be accepted for return if damage has been incurred due to their handling procedures.
Any additional administration and labelling requirements of the customer may be available only at Wholesale Bed's discretion and are liable to a surcharge.
All goods that are palletised will be charged the following:
- Goods up to £500 – 1 pallet = £3 plus VAT
- Goods from £500 - £1000 – 2 pallets = £6 plus VAT and every £500 thereafter will be chargeable up to a maximum of 15 pallets.
If any item(s) has to be returned/exchanged, please ensure it is in its original packaging. You should also notify us immediately of the full details of the reason for the exchange and the invoice number against which the goods were purchased. It would also be very helpful if you could quote the ‘SPV/SPD’ reference number from the carton(s) of the goods being returned. Please also quote the name of the After Sales person at Wholesale Beds to whom you initially reported your requirement for an exchange.
Please note our Drivers are not authorised to accept 'Returns' unless instructed to do so by our After Sales Department, and After Sales cannot give this instruction unless you, the customer, have advised them accordingly.
If you are returning goods to our Cash 'n Carry Department you must give them prior notice of your intention to return goods.
Returned goods must be in their original packaging and you must bring with you the invoice on which you were charged for same.
Please note that all exchanges are charged and credit notes issued for goods returned.
Any claims originating from outside the UK will be handled on an individual basis, with subsequent decision(s) at the discretion of the Company.
All furniture incorporating glass is clearly and permanently marked in accordance with BS 7376:2004. All glass is toughened.
Additional safety information is supplied in the Assembly Instructions and on the Important Information Label. In the event that you, as a retailer, assemble a product for sale ,the Important Information Label must remain fixed to the product and the Assembly Instructions presented to the consumer at the point of sale.
Please note the furniture colours shown in this catalogue are approximate only due to the limitations of the print process.
Mattresses are used to demonstrate certain beds and bunks. It should be noted that mattresses are available separately, bed and bunk prices do not include mattresses.
We reserve the right to alter or modify these procedures at any time on notice.